A woman ordered a single pair of Apple EarPods from Amazon and was shocked to open the box to 10. On Dec. 16, @lizardfish_ posted a TikTok revealing she had mistakenly received 10 Apple EarPods and ...

Bon Adamson is a writer with a passion for technology and help desk experience, with a particular interest in Apple's product ecosystem. Bon has been writing for the majority of his life. He is ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

The bad news blindsided Amazon customer service employees across the globe in mid-May: More layoffs had arrived. This time, it was middle managers. In one Amazon office in Europe, a senior customer ...

Customer reviews have become central to online commerce, playing a huge role in determining which products succeed or fail on Amazon and other sites. A study by Northwestern University’s Spiegel ...

The U.S. Postal Service's plan to raise cash by opening its distribution centers to other shipping companies could backfire, ...

There's no single favorite, but the e-commerce juggernaut has a number of customers it's targeting. The company's "flywheel" strategy, by which growth drives cost savings that are returned to the ...

Earlier this week, Amazon Threat Intelligence shared an update on the AWS website that detailed the years-long attack by a ...