A retailer’s ability to resolve customers’ problems effectively continues to be a business basic. Both call centers and contact centers (and there are significant differences between the two) operate ...

SCOTTSDALE, Ariz., March 23, 2018 (GLOBE NEWSWIRE) -- Liveops, Inc., the leading provider of on-demand virtual call center services, today announced that it has launched an industry assessment to ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

At our last ACCE conference, it was interesting to see just how popular the sessions were that focused on foundational “call center 101” principles. The interest in this type of education is a great ...

Is the physical environment of the call center (parking lot or garage, incoming roads and neighborhood) safe for employees at all hours of operation? Are additional lighting, fencing, call boxes, ...

Call centers often represent the hub of customer service. Many large organizations maintain call centers to make outbound calls and intake incoming calls to assist customers. While some organizations ...

Migration to a Cisco unified call center, along with professional management services, takes customer contact to the next level at CooperVision. Customer service is a key to success in any industry.

Greater telephone wait times, but not abandonment rates, were associated with lower patient perceptions of their ability to obtain urgent care in a timely manner. Objectives: There is little research ...

If you enjoy helping people and talking on the phone, and you don't want to leave home to make a decent income, starting your own virtual call center could be a profitable entrepreneurial move for you ...