In good times collections was the forgotten part of the credit life cycle, and little or no investment was made to improve its processes. Instead, priorities were focused up front on acquiring ...

QR codes have proved versatile and efficient in the feedback collection arena. These matrix barcodes redirect users, upon scanning by a smartphone’s camera, to websites, questionnaires, or any other ...

How customer data collection strategies are evolving in a CX-first era. Marketers care about what data they collect and what they do with it. But ignoring how data is being collected is a missed ...

Mention the word “collections,” and the stereotype that comes to mind for many customers is the unpleasant phone call that arrives during dinner or as they’re settling in to relax and watch TV for the ...

The modern business world is driven by data and some of the most valuable is customer data. Finding the best way to satisfy customers requires studying their needs and that means analyzing the data ...

“Data-Driven Thinking” is written by members of the media community and contains fresh ideas on the digital revolution in media. Today’s column is written by Lizzy Foo Kune, VP and analyst at Gartner, ...

In this digital era, adopting digital debt collection strategies is imperative if you want to improve your recovery success rate. Representational image The debt collection industry has evolved ...