In order to develop a base of loyal, repeat customers, retailers must keep a constant pulse on satisfaction and sentiment. By collecting data on customers and their expectations, retailers can ensure ...

Use a different company for shutters. If I could give them a zero - particualy for customer service I would. I opened the package and was missing the instructions. They sent me only tops and bottoms ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. As the consumer world changes, businesses must adapt their ...