Today I’m sharing eleven essentials of customer service in honor of 2018’s National Customer Service Week (NCSW), which starts October 1 and is sponsored by the International Customer Service ...

Opinions expressed by Entrepreneur contributors are their own. The founding team of every startup is generally concerned with the same few things: product and growth. However, there’s one more thing ...

While online customer service might conjure up images of far-off call centers and lost emails, there has been a revolution in the way online retailers are interacting with shoppers. At the recent IRCE ...

In business, getting people in the door is a key to success. But an even bigger challenge you'll face is to keep customers coming back. A buyer who makes one purchase is likely an impulse buy or a buy ...