When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

A 2016 survey of executive leadership found that 90% of CEOs believe that consumers are one of the greatest impacts on business performance and strategy. However, customer satisfaction provides an ...

Brand reputation is built on consumer feedback. But overcoming the schism between a brand’s desired identity and how customers actually perceive it is a challenge that many new and even ...

Customer service satisfaction among car owners failed to improve year-over-year for the first time in nearly 30 years, according to a new report from J.D. Power. The analytics company's annual U.S.

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

Three businesses along the East Coast received consecutive Talk Awards for their award-winning customer service.

ANN ARBOR, Mich.--(BUSINESS WIRE)--The restaurant scores are in, and there are mixed reviews. Customer satisfaction with the Accommodation and Food Services sector inches back slightly, down 0.6% to a ...