The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Tal Almog 1.80 seconds.

It makes a powerful difference in your customer service success and operational excellence to train everyone in your company to have a “default of yes, to do their part toward creating a company where ...

In today's highly competitive marketplace, organizations need to have the ability to execute effective business strategies consistently and achieve long-term sustainable growth; otherwise, they'll ...

In this episode of "CX Decoded," Dom Nicastro, editor-in-chief at CMSWire, delves into the transformative impact of AI on customer service, featuring insights from Raj Krishnan, partner of technology ...

WASHINGTON, March 4, 2021 /PRNewswire/ -- Fannie Mae (OTCQB: FNMA) today announced the 2020 Servicer Total Achievement and Rewards™ (STAR™) Program results, which recognized 31 mortgage servicers for ...

Most organizations continuously strive to achieve operational excellence, but they spend less effort understanding customer needs — and few marry these two sources of customer value effectively. While ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

White Paper How to Outsmart the AI Bot Boom A practical framework for keeping your healthcare site secure, performant and visible, even as AI traffic explodes Read now On-Demand Webinar How to Build ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading end-to-end conversational AI platform provider, announces that it has been named a winner in the 2025 Excellence in Customer Service Awards, ...

In any industry, operational excellence depends on several factors, one of which is an efficient and reliable maintenance strategy. Whether you are self-reliant and carry out maintenance activities ...