Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

With AI-powered features in WhatsApp4Dynamics, we’re enabling businesses to move beyond routine replies and towards ...

As businesses grapple with increasingly complex supply chains and rapidly changing market conditions, technology giant Microsoft has stepped up to offer innovative solutions. The company recently ...