Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. Ask, act, announce. Closing the loop requires three steps.

Understanding customer feedback is important to improve products and services, enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help ...

Canva's acquisition of MagicBrief signals a significant shift in how the $32 billion visual communications platform plans to serve enterprise clients. What began as an effort to solve internal ...