Learn scientifically-proven techniques that increase throughput and IVR containment while reducing errors. ICMI and Enterprise Integration Group, Inc. (EIG) have joined forces to bring you practical ...
How To Set Up an IVR Call Flow to Maximize Containment Rate Your email has been sent Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and ...
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What Is Interactive Voice Response?
In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...
Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...
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