Apple needs an IT Knowledge API. It gives device management service vendors official support data to power accurate, ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

YouTube is full of great educational content, it’s my go-to for watching tutorials and any useful talks. But it’s easy to forget what I watched after closing the tab, and then it’s just onto the next ...