Picture this: A support team member knows the information they want exists; they just can’t find it. To get a customer the answer they need, the agent spends an inordinate amount of time looking for ...

With an ever increasing volume of available information, how can one keep up and make use of it? Information simply has to be accessible – gathering, managing and utilizing information is an ...

Document management plays a huge role in keeping information organized, available, and accessible. It is essential to the smooth operation of teams, enabling them to retrieve information quickly, ...

This article was co-written with Leila Dige. As the amount of knowledge generated within organizations continues to rise, firms must implement systems that make it easy for employees to find the ...

Never underestimate the complexity of knowledge transfer. That’s a key principle for organizations preparing to embark upon an outsourcing effort. Since knowledge transfer is usually one of the first ...

“Working software over comprehensive documentation” is the second value stated in the Agile Manifesto. The Manifesto’s signatories were fighting against the business and technical requirements ...

Ashok, CEO of UnfoldLabs, is an innovation veteran who believes in making the world a better place with futuristic technology products. The global market for knowledge management (KM) was worth $381.5 ...

Lexsoft Systems, a provider of IT and business process solutions, is offering seamless integration of the search capability in its legal knowledge management solution, T3, with two industry-leading ...

Changes in how organizations operate, provide products and services, interact with customers and partners, and support employees went into overdrive more than 2 years ago. While digital transformation ...