The idea of a machine acting as a customer has been speculated about in conjunction with emerging technologies for several decades. As early as the 1980s and 90s, visions of "smart" internet-connected ...
Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...
Contact center volume jumped markedly when the COVID-19 pandemic forced the closures of physical locations around the world, meaning contact centers were the sole source of customer-company ...
If today’s marketing is supposed to be all about customer management, why are the predominant products called “campaign management” solutions? While consultants and analysts exhort companies to think ...
Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The buzzwords for the future are undoubtedly “machine learning” ...
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