At higher levels of maturity, contact centers transform from cost centers into drivers of competitive advantage. According to BCG, organizations that effectively prioritize CX have seen 50% higher ...

A phased guide to AI governance in cloud-native systems, aligning ISO 42001:2023 and NIST AI-RMF with lifecycle controls, ...

A new omnichannel maturity framework is redefining grocery by aligning operations, technology and customer experience to meet ...

FAIRFAX, Va.--(BUSINESS WIRE)--In the year since the initial release of the Operational Resilience Framework (ORF) by the Business Resilience Council, the ORF working group has expanded the framework ...

The free assessment gives engineering teams a clear view of AI maturity so they can align leadership, manage risk and plan ...

Sr. Director of Product at Aisera, Jigar brings 15+ years in enterprise AI, GenAI innovation, agentic automation and product-led growth. AI maturity isn’t about deploying AI tools or automating ...

The Department of Defense’s Chief Digital and Artificial Intelligence Office is set to release its first maturity model for large language models this year, according to CDAO Chief Technology Officer ...

Vegetation management (VM) is crucial for electric utilities to maintain public and personnel safety and ensure grid reliability. Typically, vegetation-related outages are the leading cause of outages ...

Creating and deploying public key infrastructure is notoriously difficult. However, a group of encryption vendors, consultancies, and other experts aim to make a resilient approach to encryption more ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

NEWTON, Mass. & PETACH TIVKA, Israel--(BUSINESS WIRE)--CyberArk (NASDAQ: CYBR), the global leader in Identity Security, today announced findings of a global survey that explores trends in Identity ...