The figure marks 15.8% of annual sales made by retailers this year and is in line with 16.9% last year, when retail returns totalled $890bn. “Returns are no longer the end point of a transaction,” NRF ...

Consumers spent $187.3 billion so far this holiday season between November 1 and December 12, which represents 6.1% growth year-over-year (YoY), according to Adobe Analytics data. Online spending is ...

Retailers have strong motivations to make the returns experience seamless and hassle-free: 71% of consumers said they’re less likely to shop at a retailer where they’ve had a poor returns experience, ...

Data from Happy Returns, a UPS-owned reverse logistics company, shows that nearly one in every 10 retail returns in the United States involves fraud. Retailers now lose an estimated $76.5 billion a ...

Disney Petit is the Founder and CEO at LiquiDonate, a donation software changing the returns and excess inventory space for retailers. About $890 billion—that’s the estimated value of merchandise that ...

As brands navigate today’s shifting retail landscape, returns recommerce is becoming an essential strategy to unlock accessible price points, foster customer loyalty and stay agile. Returns recommerce ...

Bought grandma the wrong size sweater for Christmas? If so, think twice about the best way to return it. Most large retail stores are now charging fees for mail-in returns, according to industry ...

Rich Communication Services (RCS) and WhatsApp mitigate pre-purchase uncertainty, boost post-purchase engagement and streamline returns ...

In news that will surprise no one in the industry, product returns remain one of the most daunting challenges in today’s modern retail supply chain. Retail companies continue to struggle to establish ...

For years retailers have been using data or AI tools more effectively to reduce preventable returns in high-risk categories ...

The Union Budget 2026 has been presented as a reform-oriented roadmap aimed at simplifying the tax system, improving ...