Users will be able to create a NSW Digital ID by verifying their identity through selfie biometrics, which will be matched ...

Driver's licence holders in New South Wales are now able to renew their licences online via their Service NSW digital account. Previously, all NSW driver's licences had to be renewed in person. The ...

Service NSW is hiring a chief digital officer (CDO), following the departure of Katherine McDermott at the end of last year. The state’s lead digital agency, Department of Customer Service, now ...

Service NSW is planning to introduce face verification technology across its digital channels, as the one-stop shop for government services looks to make it easier for customers to prove their ...

The Minns government could be forced to find hundreds of thousands dollars of back pay to Service NSW staff following the ...

In short: People unable to leave their house cannot obtain a photo ID because Service NSW requires an in-person visit. Transport for NSW says the requirement is necessary to prevent incidents of ...

The NSW government has launched a major new customer experience survey to better capture ease, satisfaction and trust in public services. The new experience survey, known as CXS, is believed to be the ...

Add articles to your saved list and come back to them any time. The personal information of about 3700 Service NSW customers was visible to other account holders for 90 minutes, forcing the government ...

Services NSW has been forced to apologise after it incorrectly told 25,000 people their personal identities, including passports and driving licences, had been stolen in a cyber attack. The state ...

Cybersecurity experts say multi-factor authentication could have protected against the majority of phishing incidents within the NSW government last year A targeted phishing attack on staff at Service ...