Since no two things are exactly alike, variation affects us in every aspect of our lives. Surprisingly, most American managers still don't pay much attention to variation. When they do look at it, ...

Customer satisfaction determines customer loyalty, customer purchase intentions and in turn, a company's revenue stream. Product quality improves customer satisfaction. Reducing variation in both key ...

Variation is becoming more problematic as chips become increasingly heterogeneous and as they are used in new applications and different locations, sparking concerns about how to solve these issues ...

Special cause variation, I love to see it! That’s because I know I’m about to learn something important about my process. A ...