Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Enterprises across every industry are grappling with the ...

Customer relationship management (CRM) is a technology-driven approach to managing a company's interactions with its potential customers. A CRM system generally helps businesses organize customer data ...

Trango Tech announced an update outlining how mobile applications are increasingly serving as the primary interface for applied artificial intelligence, reflecting a broader shift in how AI ...

This article explores the potential of large language models (LLMs) in reliability systems engineering, highlighting their ...