Virtual agents reduce the workload on human agents, allowing them to focus on complex or sensitive inquiries while ensuring consistent, accurate support. AI contact centers also enable real-time ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling ...

Zoom Communications, whose video conferencing solution became a household name during the Covid era, is now looking set to carve out a niche in the customer experience industry with a virtual agent.

What if you could build your next app faster, smarter, and with less hassle—without sacrificing creativity? Imagine an AI assistant that not only understands your vision but also takes care of the ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

The world of consumer technology is on the brink of a transformative shift. Apps are still the primary tool for getting things done today, but their days are numbered. AI agents are set to swarm ...

Carat AI, a global AI platform serving over 3 million users, today announced the launch of its Agent App Store. This ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...