Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...
ICE Mortgage Technology data shows servicers have retained about 30% of borrowers since Q2 2010, with retention rates varying by market cycles. Recent M&A activity, regulatory changes, and falling ...
8 customer retention strategies that work Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, ...
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