Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Scott McCormick: I write every day. The hours I write change, ...

In a way, your résumé summary is a miniature elevator pitch - an overview of your skills and achievements, designed to attract the attention of a recruiter. Imagine, if you will, that the hiring ...

I grew up being told the importance of writing thank-you notes. My children began resisting the task, seeing it as tedious and unnecessary. Now, they must write thank you notes before they are able to ...