Forbes

Effectively Harnessing AI And Workflow Automation To Improve The Customer Experience

Stanley Huang is cofounder and CTO at Moxo. Previously, he was a Principal Architect at Cisco and a Senior Manager at WebEx. According to a report conducted by Zendesk, 61% of customers will leave ...
Forbes

Customer-Centric Success: The Strategic Alignment Of Product And Customer Success Teams

Nelly Voukaki, Co-Founder and Chief Customer Officer at Looper Insights, has 18+ years of experience in the digital media sector. From the moment we began building Looper Insights, our entire ethos ...
Diginomica

Customer success isn't a slide deck - it's a real-time discipline. Sage shares its customer health scorecard approach

Ask any enterprise software vendor about "customer success" - they'll give you some good talking points. Monitoring software adoption and managing churn is the starting point, but let's face it: ...
CMS Wire

The Third Eye: 6 Ways to Make Customer Success as Strategic as Sales and Marketing

The customer success (CS) team is increasingly the custodian of the post-purchase CX. Here’s how to make modern CS teams succeed. If customer experience (CX) is the cornerstone of B2B business ...