As shoppers flood stores across the country during the year’s biggest shopping season, retail workers are bracing for what ...

The retail trends that reshape the industry all revolve around the idea of trust. How can brands convince AI agents and ...

Remember that many retail clerks in November and December are seasonal workers hired to handle the holiday rush.

A select group of super-regional convenience store chains proving that loyalty isn’t just transactionally earned at the ...

A new wave of stores is blending design, comfort, and dignity as China’s older consumers become impossible to ignore.

Consumers are spending steadily but shifting toward smaller, more frequent, value-focused purchases. Read more here.

The new CEO is addressing long lines, staffing issues, and slow checkouts to make shopping smoother and more enjoyable for ...

From virtual meet-and-greets to concerts in your home, virtual celeb holograms (both live and AI) are becoming big business.

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the ...

Some companies are acting preemptively. Delta Airlines is encouraging kindness between customers and employees with a “Centennial Cheer” program. It says it will recognize “100,000 acts of kindness” ...

How Do Retail Media Networks Work? Your email has been sent Retail media networks use first-party shopper data and retailer ad inventory to target high-intent buyers and generate new, measurable ...

Warning: Once you hear it, you’re going to hear it everywhere. There’s no going back. Ready? Okay. Here goes: “Welcome in!” Those two words are rapidly becoming the preferred greeting by staff at ...