Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

The Guardian Life Insurance Company of America® (Guardian) has once again been recognized by J.D. Power, the standard bearer in evaluating and certifying companies for outstanding customer service.

In order to manage client interactions, address problems, and improve customer happiness, contact centers are essential. AI ...

HighlightsAudioCodes Voca Conversational Interaction Center (Voca CIC), in collaboration with Atento and Go2Uno, completed a large-scale Conversational IVR modernization for a major managed care ...

Q4 2025 Earnings Call Transcript December 18, 2025 Operator: Greetings, and welcome to Altigen Technologies Fourth Quarter and Fiscal Year 2025 Results Conference Call. [Operator Instructions] Please ...

Operating Procedures mark a shift from rule-based automation to agentic AI intelligence. They give AI assistants the ability to think, act, and adhere to policy, delivering the speed and accuracy of a ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

The TMC Labs Unified Communications Innovation Awards recognize technology providers that demonstrate meaningful advancement ...

SUNNYVALE, Calif., Dec. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for ...

SUNNYVALE, Calif., Dec. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Achmea, one of Europe's largest c ...

Altigen Communications (($ATGN)) has held its Q4 earnings call. Read on for the main highlights of the call. Altigen Technologies Earnings Call ...