Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

Five predictions that will shape the cybersecurity landscape in 2026. Several structural shifts are becoming impossible to ignore.

The Guardian Life Insurance Company of America(R) (Guardian) has once again been recognized by J.D. Power, the standard bearer in evaluating and certifying companies for outstanding customer service.

The Ministry of Human Resources and Emiratisation (MoHRE) has announced the successful integration of Artificial Intelligence (AI) applications into its Call Centre, as part of its efforts to leverage ...

When travel goes wrong, passengers rarely remember the disruption; they remember the silence that followed. A timely, clear update can restore confidence in ways even the best loyalty programmes ...

N Chandrababu Naidu has secured over Rs 10.7 lakh crore in investments for Andhra Pradesh. He is recognized for attracting ...

AI-powered systems are being deployed across UAE government call centres, reducing response times by up to 90% and automating ...

Dr Nidhal Abdulaziz, Associate Professor at Heriot-Watt University Dubai, examines how artificial intelligence and automation ...

Siri, Alexa and other virtual assistants are turning from clunky robots into smart agents, while $500 bln OpenAI may be ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

Electric air taxi developer Joby partners with Metropolis to build 25 AI-enabled vertiports that utilize biometrics and ...