Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

HighlightsAudioCodes Voca Conversational Interaction Center (Voca CIC), in collaboration with Atento and Go2Uno, completed a large-scale Conversational IVR modernization for a major managed care ...

Five predictions that will shape the cybersecurity landscape in 2026. Several structural shifts are becoming impossible to ignore.

For years, banks and credit unions have relied on rigid automation that follows rules instead of reasoning. Today, Posh AI, the leader in conversational and agentic AI for financial institutions, ...

SUNNYVALE, Calif., Dec. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for ...

Q4 2025 Earnings Call Transcript December 18, 2025 Operator: Greetings, and welcome to Altigen Technologies Fourth Quarter and Fiscal Year 2025 Results Conference Call. [Operator Instructions] Please ...

The ASX reversed all of its gains to finish down 0.42pc; both major banks and resource stocks went into retreat in the latter ...

SUNNYVALE, Calif., Dec. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Achmea, one of Europe's largest c ...

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

Software engineering is the branch of computer science that deals with the design, development, testing, and maintenance of software applications. Software engineers apply engineering principles and ...