Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

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In order to manage client interactions, address problems, and improve customer happiness, contact centers are essential. AI ...

VoIP (Voice over Internet Protocol) gained popularity with the adoption of broadband internet; however, its roots can be traced back to 1973 and ARPANET – the precursor to the modern internet.

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

AI has transformative potential in Indian education, but unequal access risks deepening the digital divide. To avoid exacerbating existing inequalities, inclusive, grassroots-focused AI solutions are ...

Five predictions that will shape the cybersecurity landscape in 2026. Several structural shifts are becoming impossible to ignore.

The TMC Labs Unified Communications Innovation Awards recognize technology providers that demonstrate meaningful advancement ...

Former science secretary defrauded of ₹57 lakh in a complex online scam impersonating police, prompting an ongoing police ...

The Ministry of Human Resources and Emiratisation (MoHRE) has announced the successful integration of Artificial Intelligence (AI) applications into its Call Centre, as part of its efforts to leverage ...