In order to manage client interactions, address problems, and improve customer happiness, contact centers are essential. AI ...

Explore the future of customer experience at the ETBrandEquity CX Summit 2025, where industry leaders emphasize the importance of inclusivity beyond language, shaping trust and retention for market ...

Time And Attendance Software Market to Surpass $6 billion in 2029. In comparison, the Productivity Software Publishing market, which is considered as its parent market, is expected ...

HighlightsAudioCodes Voca Conversational Interaction Center (Voca CIC), in collaboration with Atento and Go2Uno, completed a large-scale Conversational IVR modernization for a major managed care ...

Operating Procedures mark a shift from rule-based automation to agentic AI intelligence. They give AI assistants the ability to think, act, and adhere to policy, delivering the speed and accuracy of a ...

Upcoming dividends for Investigator Silver Limited (IVR) are announced to the ASX several weeks before the ex-dividend date. To be a paid a dividend, you must own shares in Investigator Silver Limited ...

AI has transformative potential in Indian education, but unequal access risks deepening the digital divide. To avoid exacerbating existing inequalities, inclusive, grassroots-focused AI solutions are ...

Features: The telecom-fintech ecosystem underpins how the financial services industry delivers real-time payments, digital ...

AI is reshaping loan collections in India, moving from manual recovery to proactive, empathetic, data-driven engagement, ...

The surge of AI has, for an array of users, complicated tasks such as fixing a blocked bank account, reporting fraud or ...

The TMC Labs Unified Communications Innovation Awards recognize technology providers that demonstrate meaningful advancement ...