Piramal Pharma Solutions recently achieved a net promoter score (NPS) of 55, far surpassing industry averages. This ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

BIRMINGHAM, Ala., Dec. 5, 2025 /PRNewswire/ -- Oakworth Capital Bank (Oakworth) continues to demonstrate its unwavering commitment to client trust and satisfaction, consistently achieving Net Promoter ...

Return on equity signals strength to investors. Many of the best performing banks are quick to make decisions and promote ...

CEO Lim Kooi Ling shares what sets the Penang-based specialist hospital apart from other finalists and how digitalisation contributed to its recognition.

As leaders plan for the year ahead, nonfinancial metrics offer the clearest signal of whether growth is truly sustainable.

For decades, business success has been defined primarily by hard numbers: revenue growth, profit margin, shareholder returns. But are these figures still enough?

Oula, a maternity and gynecology care practice, today released "The Experience Gap: Why Women Are Seeking Alternatives to Traditional Maternity Care," a national survey report revealing that women are ...

IBM CHRO Nickle LaMoreaux, one of this year’s NAHR Fellows, says becoming an AI-first function has been both a challenge and ...

WellStreet Urgent Care, the health system urgent care development and operations partner of choice, is closing the year with patient volumes exceeding 2.2 million and more than a dozen new urgent care ...

C2 Comms’ Suraj Sadeesh argues that great CX isn’t built on dashboards and AI hype, but on intuition, empathy and getting the ...

Zest Pediatric Network, the Cleveland-based health care start-up for pediatric care through relationship-driven direct ...