The surge of AI has, for an array of users, complicated tasks such as fixing a blocked bank account, reporting fraud or ...

Satish Barot is the Co-founder and Chief Technology Officer at Klearcom. He leads the company’s product innovation and technical strategy. While it may not be the first thought to spring to mind, ...

Implementing a voice of the customer (VoC) strategy is crucial for businesses aiming to understand their customers’ expectations to drive business success. However, because an effective VoC program ...

IVR Bar, N9650 Friendship Drive, is now open in Harrison, bringing worldwide fusion cuisine to the Fox Valley area. IVR, which stands for International Variety Restaurant, features a diverse menu of ...

Invesco Mortgage Capital offers a high-dividend yield of 18%, supported by good earnings coverage and a sound balance sheet, making it attractive for income investors. Rising inflation expectations ...

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here's why. Interactive Voice Response (IVR) menus seem old-fashioned compared ...

If IVR survey completion rates are lower than you’d like, this post is for you. Learn the main reasons callers bail and how to fix them. IVR (Interactive Voice Response) phone surveys are a popular ...

The Centers for Medicare and Medicaid Services (CMS) announced a significant change impacting Medicare providers nationwide. By March 31, 2025, Medicare Administrative Contractors (MACs) will remove ...

We’ve all been there. “For technical support, press 1. For billing inquiries, press 2 …” The frustrating maze of automated phone menus, followed by the dreaded “Your estimated wait time is … 30 ...

Invesco Mortgage Capital (IVR) primarily invests in Agency RMBS and employs leverage to enhance yields, making it sensitive to interest rate fluctuations. IVR's dividend history shows significant cuts ...