Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

Five predictions that will shape the cybersecurity landscape in 2026. Several structural shifts are becoming impossible to ignore.

HighlightsAudioCodes Voca Conversational Interaction Center (Voca CIC), in collaboration with Atento and Go2Uno, completed a large-scale Conversational IVR modernization for a major managed care ...

A “major issue” with the ControlWorks software used by police to monitor emergency calls led to a delay in officers receiving critical information during a fast-moving investigation, Computer Weekly ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

If I had a dollar for every time a vehicle manufacturer launched a new in-car software experience designed to achieve the same levels of user experience as your average tablet or smartphone, I'd ...

When you dial a customer service line, you’re greeted by a voice. It isn’t human, but it isn’t entirely mechanical either. It pauses, offers choices, sometimes even apologizes. This is the modern ...

Satish Barot is the Co-founder and Chief Technology Officer at Klearcom. He leads the company’s product innovation and technical strategy. While it may not be the first thought to spring to mind, ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing business. Interactive voice response (IVR) technology offers a solution that ...

Sony quietly rolled out PS4 system softwate update 13.00 alongside today’s major PS5 firmware update that added new features. Unlike the PS5, however, the PS4 didn’t get anything noteworthy, which is ...