The Cincinnati Bengals' offensive line has been a major strength this season, protecting quarterback Joe Burrow effectively.

The world’s largest coffee chain reported fourth-quarter global same-store sales growth of 7.2%, which surpassed analysts’ ...

More than 50 years after hunters found the body of 17-year-old Melissa Ann Smith in Utah, officials have determined that ...

Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

Warner Brothers was once the gold standard for Hollywood. WSJ’s Ben Fritz explains what went wrong at the iconic movie studio. Photo: Mario Tama/Getty Images It abruptly replaced content chief Bela ...

Something weird has been happening with my phone for years. I thought I’d fixed the issue, but it always comes back. Years ago, I bought a SIM-only plan through Visible, Verizon’s cheap sibling. The ...

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. Technology should adapt to people, rather than forcing people to adapt ...

YouTube, the video-streaming platform owned by Alphabet’s Google (GOOG), has held discussions with publishers in recent months about developing an audiobook offering that could launch next year, the ...

Over the past few years, Marsha Sakamaki has reached her limit with customer service. Between her bank, pharmacy and insurance company, she is tired of the endless hold times, the constant transfers ...

Customer interviews can fill in those gaps. In my work leading product marketing and interviewing customers at critical moments—from initial conversion and adoption to expansion and churn—I have found ...

Update: This story has been updated to reflect that ServiceNow says it is no longer in talks with Decagon. Buzzy AI agent startup Decagon could be the latest company swept up in a growing wave of AI ...

Customer aggression is an issue that's becoming an increasing challenge across the retail industry. From verbal abuse to ...