Better Business Bureau president and CEO Randy Hutchinson gives consumers tips on how to avoid scams and protect assets.

The seven desk booking platforms range from mid-market solutions (Archie, Deskbird) to enterprise-grade (Robin, Eptura Engage) and scale-optimized options (WorkinSync). Archie’s 9.57 average across ...

Serval Inc., a startup using artificial intelligence to process help desk requests, has raised $75 million in funding at a $1 billion valuation.

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

Being customer obsessed is about understanding what customers actually experience, not what we think they do, writes Sarah Evans, executive director of customer experience at Yorkshire Housing ...

Crescendo’s AI Assistants are trained on an organization’s existing knowledge sources, including standard operating procedures, policies, FAQs, knowledge articles, etc. From this grounding on ...

The new Support Desk and its accompanying hotline are now receiving requests from journalists seeking legal advice, assistance or referral to legal aid services in their respective regions. This ...

The Trade Desk, Inc. (NASDAQ:TTD) released its second-quarter results after Thursday's closing bell. Here's a look at the key figures from the quarter. The Details: Trade Desk reported quarterly ...

If you click on links we provide, we may receive compensation. “This is a whole new adventure,” the author and viral content creator tells PEOPLE of 'For Whom the Belle Tolls' Carly Tagen-Dye is the ...

Unlike PCs, which can have a variety of things go wrong, an Xbox is a plug-and-play solution that just works. However, like any piece of technology, it’s not immune to the occasional issue. If ...

The Trade Desk's technicals remain net bearish, but early bottoming signs are appearing and could be attractive for traders. Q4 earnings were decent, but revenue growth is worsening. Q1 guidance ...

Crafting a standout help desk resume is crucial for landing a rewarding position in the IT support field. Whether you’re an experienced professional or just starting your career, having ...