I got an A to Z claim, which was granted because the buyer said that the tracking number was not there, but was there and what happened was that USPS got delayed and delivered the …

From December 01, 2021, we will automatically verify customer claims and offer refunds on your behalf for specific scenarios where Amazon can verify package delivery using the tracking …

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A-to-z Guarantee claims: If you purchase Amazon’s Buy Shipping and dispatch on time, you are protected against A-to-z claims where a customer reports problems with delivery.

Aug 21, 2025 · Very disappointing that not a single mod in 2 weeks has offered to help me with this blatant A-z scam. One satisfied scammer now, with both a refund and my item. Maybe I …

Jun 17, 2024 · Amazon closed the A to Z in favour of the buyer - full refund and defect on my account health. I appealed the A to Z, summarizing events and providing evidence again.

Jul 16, 2024 · I wanted to share my frustrating experience with Amazon's A-to-Z Guarantee team. Despite providing all the necessary proof of delivery on time, they still decided to grant the …

I notice on another thread you managed to successfully speak to the A-Z team and get the incorrect claim removed for not following Amazon's policy. Would you be able to assist us with …

Which I guess is ok because at the end of the day, customer has the item, and we have the funds, but the real annoyance is the principle, customer has exploited the Amazon A-Z policy and got …

Of course it wasn't delivered to her and ups lost them so she then puts in an A to Z claim and Amazaon grants it and refunds from us. I appeal and state that she entered the incorrect …